Privacy Policy

Introduction

At United Home Services In Austin, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website or use our services. By accessing our website or scheduling a service appointment, you agree to the practices outlined in this policy.

Information We Collect

We may collect personal information that you voluntarily provide when contacting our team, requesting estimates, scheduling appointments, or completing forms on our website. This information may include your name, phone number, email address, property address, and service-related details.

In addition, our website may automatically collect certain technical and non-personal information such as your IP address, browser type, operating system, device information, referral pages, and browsing behavior. This data helps us improve website functionality, performance, and overall customer experience.

We may also retain records of phone calls, emails, or website inquiries for scheduling, customer support, service quality, and internal business purposes.

How We Use Your Information

The information we collect may be used to:

Schedule and manage service appointments
Respond to questions and customer inquiries
Improve our website functionality and customer experience
Send appointment reminders and service updates
Provide requested estimates and service information
Maintain business records and customer support history
Share occasional promotions, offers, or maintenance reminders related to our services
We may also use analytics tools and customer feedback to improve our air duct, dryer vent, fireplace, and chimney services throughout Austin and nearby communities.

Cookies And Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, remember user preferences, and enhance website performance. Cookies help us better understand how visitors interact with our website and allow us to improve navigation and usability.

You can choose to disable cookies through your browser settings at any time. However, some portions of the website may not function properly if cookies are disabled.

Information Sharing

United Home Services In Austin does not sell, rent, or trade your personal information to outside parties. Your information may only be shared with trusted service providers, contractors, software providers, or business partners who assist in operating our website, scheduling services, or supporting our business operations.
We may also disclose information if required by law, legal process, court order, or when necessary to protect our customers, employees, business operations, or legal rights.

Customer Reviews And Testimonials

If you submit a review, testimonial, or customer feedback, we may display that content on our website, social media platforms, or marketing materials to highlight customer experiences and service quality. We do not intentionally publish sensitive personal information without your consent.

Data Protection And Security

We take reasonable security measures to help protect your personal information from unauthorized access, misuse, disclosure, or alteration. While we work to maintain secure systems and safeguards, no online transmission or electronic storage method can be guaranteed to be completely secure.

By using our website, you acknowledge and accept these limitations associated with internet communications and digital storage.

Third-Party Websites

Our website may contain links to third-party websites or external platforms for additional resources or convenience. United Home Services In Austin is not responsible for the privacy practices, policies, or content found on external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Your Rights And Choices

You may opt out of receiving promotional emails, text messages, or marketing communications from us at any time by following the unsubscribe instructions included in communications or by contacting our office directly.

You may also request access to, correction of, or removal of your personal information where applicable under local laws. Customers may additionally request placement on our internal Do Not Call list.